Returns Policy

Payment
I accept all major credit cards, Paypal payments and direct checkout.

Shipping
Orders will be packaged with care and shipped promptly – within 3-5 business days after processed payment (unless it’s a commission and you will be noted on delivery).

Art prints will  arrive on matt poster paper,  hard-backed in a cello wrapper (for hard-sided envelope shipping) or tissue paper (for poster tube shipping).

I carefully wrap, package and ship all orders and will NOT be responsible for any breakage or damage that occurs to the package while it is in transit by the post office, unless you purchase insurance. Please get in touch if your item doesn’t make it to you. If you wish, you can purchase parcel insurance by emailing me contact@bekkakateart.com if you would like to upgrade your shipping charges to include insurance charges. Then, when your package is sent, you will be given a tracking number so you can follow it’s transit.

Refunds & Exchanges
Refunds and exchanges will be honoured if 1. an item is incorrectly sent to you (my fault) 2. an item is defective in manufacturing (my fault) or 3. you item was damaged or lost during transit (but you purchased parcel insurance when you ordered). One further exception is if you get in contact with me about any size or item concerns prior to ordering – I may offer an exchange to you on an individual basis.

I want you to be happy with your purchases! So please feel free to contact me with any questions or problems you may have.

If you receive an incorrect item, please email me and we’ll get the correct item out to you ASAP! “Incorrect item” is defined as an item that was not on your original receipt, something that was inadvertently shipped to you instead of the item on the original receipt. If you incorrectly ordered an item no refund will be allowed. Please read the descriptions fully, to make sure the item you put in your cart is the item you wanted.

Remember – These products are handmade and hand crafted.. some differences, distressing or anomalies may be seen, that is the nature of artwork and makes each item unique. No returns or refunds will be given for this reason. Thank you for understanding!